Our Policy | Purific Cleaning

Purific Cleaning Solutions Policies

OUR SERVICES

Purific Cleaning Solutions agrees to provide you with the Services and you agree to pay the quoted price for the Services, unless otherwise agreed to in writing. Estimates are subject to change and are not set prices.

ACCESS TO YOUR PROPERTY:

Your presence is not required on the day of a scheduled cleaning. You can leave the keys with your doorperson or advise them as to the days/times we come. Some clients provide a lock box and code with detailed instruction on how to find it and open it. If you need to make other arrangements for our access to your home, please contact us. We are not responsible if the lock is defective and the cleaning staff cannot open the door and access your place; if the key got stuck in a lock and locksmith help is needed. The Client takes all the expenses to fix the lock.

APPOINTMENT HOURS:

Appointments are available 7 days a week. To guarantee your appointment contact us via our website or send an email at purificcleaningsolutions@outlook.com. We generally require a minimum of 48 hour's notice but may have openings for short notices.

BUSINESS HOURS:

We’ll be able to assist you from Monday through Sunday from 7am to 9pm CST. We do NOT schedule cleanings after 5pm. We will make exceptions whenever possible. If the technicians have to work after 10pm, there will be a after-hours surcharge.

CANCELLATION/RESCHEDULING/ NO SHOW FEE:

We understand that at times due to unforeseen circumstances it may be necessary for you to cancel or reschedule your appointment. If you must cancel or reschedule, please call or text us as soon as possible at ‪312-498-8150.

Cancellation/Rescheduling/No Show fee:

You will lose your deposit if:

1) We arrive at the assigned location and are unable to contact you or acquire access to your place after 30 minutes. This will be considered as a no-show. If you wish to schedule another appointment, you will NOT be able to transfer the deposit.

2) You cancel or reschedule your appointment with less than 48-hour notice of your scheduled time slot.

If you reschedule 48 hours before your cleaning appointment, we will be able to transfer your nonrefundable deposit to another date.

If you did not make a deposit (you are a recurring client) and cancel less than 48-hours before your scheduled appointment you will be charged a $30 cancellation fee.

If you did not make a deposit (you are a recurring client) and cannot give access or cancel the appointment once the technician is upon arrival, there will be a $60 no-show fee.

If the technician is unable to open the lockbox or is unable to gain access to the location, there will be a $60 fee.

REFERRAL:

You can save $20 on your next service by referring a friend! Just let us know the name of the person you referred or have them mention your name. Once they use our services you will be notified and receive your discount.

CLEANING TECHNICIANS:

We send a cleaning technician or technicians to every cleaning service. We charge a flat rate that is contingent on the size of the space (i.e. house bedrooms and bathrooms), the difficulty level of cleaning, type of cleaning (e.g. post-construction), and customizable add-ons that you request. For projects that are more specialized we charge by the hour.

CLEANING SUPPLIES AND EQUIPMENTS:

All cleaning techs bring all cleaning supplies and equipment. We do not provide a step stool but if given one we will be happy to use it. If there’s any specific product that you would like us to use, please provide and we'll happily use them.

COMPLETE SATISFACTION GUARANTEE:

At Purific Cleaning Solutions we strive for amazing results! If you want us to focus on something the day of the cleaning that we previously had not agreed to, we require you send an email with the notes and details of said focus 24 hours before the job. We get it right or we make it right. If we missed something from our cleaning day, please notify us within 24 hours of your service date and please provide pictures to: purificcleaningsolutions@outlook.com or 312-498-8150 for quality control and we will happily schedule a free re-clean to the area that was not left clean. The service must be completed within 72 hours of the reclean request. No refund. Good communication is the best way to ensure your satisfaction. Let us know how to improve or what to do differently. If you are present at the work site and approve of the work when the technician finishes then we will not be able to resend the technician.

CLUTTER:

At Purific Cleaning Solutions we provide cleaning services. Therefore, please prepare your place for your cleaning day by putting the things away so we can focus on the job that you requested.

GLASS SHOWER DOOR(S):

You are responsible for notifying us if your glass shower door(s) are NOT 100% secure. However, our staff that arrives to your place will inspect your shower door(s) to ensure that they are fully secure prior to service of the shower. If upon inspection our staff recognizes that your shower door(s) are not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of your shower and/or shower door(s) or we can proceed with service. If the client decides to proceed with service of the shower and/or shower door(s) pictures of your shower door(s) will be taken prior to the start of servicing the shower doors(s). Additionally, the client agrees not to hold Purific Cleaning Solutions nor its employees responsible if this results in the shower door being damaged/broken. We are not responsible for damage due to faulty and/or improper installation of any item.

IN-HOME CLIMATE CONTROL:

In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your place, you will be charged a $60 cancellation fee.

FEES:

A nonrefundable deposit is required to reserve your appointment. All deposits are applied to final balance. If for any reason, Purific Cleaning Solutions cancels the appointment or cannot complete a service requested per what was agreed upon in the estimate, the customer will receive a refund of services not rendered. If client gives more than 48 hour notice to reschedule, deposit can be transferred to a different date and time.

PARKING FEES:

If parking accomodations are required by the tech(s) servicing the client, we do NOT cover parking fees. Client is solely responsible for any parking fees incurred. The fees will be added to the final balance.

LIFTING:

We cannot move furniture or heavy items (items 25lb and over), but we will clean all visible areas by hand or with an extension duster.

PAYMENT METHOD:

We only accept payment through our payments processor: Stripe. You may give a tip to the technician(s) in cash or let us know how much to add to the final balance.

The final balance will be charged to the card on file (captured at the time of the deposit) at the end of the service.

PETS:

We are pet-friendly and always appreciate your cooperation in safely securing your pets on your cleaning day(s). Please note that our staff are professionally trained, but for health reasons we cannot be responsible for pet crates, beds, fecal matter or vomit.

MODIFYING SERVICE THE DAY OF CLEANING:

Our number one priority is to execute the services we were hired for and to follow the estimate order as agreed upon. However, if we arrive at your place and notice that the service that you requested does not fit with the right category chosen or the space is more soiled than average, we will contact you and cordially make service recommendations. At this point you will be able to let us know if you would like to continue with the service requested or make the upgrade or cancel the service (no refund will be given). Also, anything extra must be scheduled with our office not with the cleaner and we do not offer a refund!

PRIVACY:

Here at Purific Cleaning Solutions we take privacy very seriously. We respect you and at no time will share any customer information with ANY outside source unless required to by law.

RIGHT TO REFUSE SERVICE:

We have the choice to leave upon arrival if the property is in extreme vandalized condition or feel unsafe/threatened.

SAFETY:

For safety reasons, cleaning staff are not permitted to step higher than a 2-Step, Step Stool. Any other arrangements will need to be discussed at booking.

SCHEDULE AND BOOKING CHANGES:

All schedule changes are handled directly with the company through purificcleaningsolutions@outlook.com or calling 312-498-8150, not with the cleaning tech that cleans the home. This helps avoid compromising to unavailable times since the cleaning tech does not have full access to the company schedule system.

SOLICITATION OF OUR CLEANERS AGREEMENT:

We invest a lot in training to find a qualified cleaning tech to provide the services. All of our staff has signed a Non-Compete agreement with us. Offering money on the side for a service that the company should be receiving is not allowed and unethical. Client and cleaners agrees to pay a penalty of $25,000 should he/she engage current or former employees of Purific Cleaning Solutions for house cleaning duties for a period of one year past the date of the last cleaning by Purific Cleaning Solutions.

TERMINATION OF SERVICES:

Services may be terminated at any time by either party for any reason. Please kindly give us a 48-hour notice for all cancelled appointments.

TIPS:

Gratuity is not included and we recommend tipping on the full value of service(s). Tips are always appreciated by our staff.

TRASH:

All trash cans will be emptied and re-lined as required. The cleaning technician will not throw away anything without authorization.

WEATHER CONDITIONS:

In the event of extreme weather conditions, we will contact you and your appointment will be rescheduled to the next available date.

For liability and hazardous reasons, we DO NOT do the following:

Yard Cleaning. We do not want harsh weather to result in complaints or subject the cleaning technicians to these conditions.
Climb on ladders.
Move heavy appliances or anything over 25 LBS. You are welcome to move heavy items so the cleaning technicians can get underneath or behind to clean these areas.
Clean rodent/bug infested homes or animal feces (we offer only cat litter scoop ups).
Bring poles to clean high windows. We will, however, gladly clean window's glass.
We do not assist in discarding any big or heavy items such as junk items and will only discard normal trash items in standard-size garbage bags.